FAQ's

The duration depends on project scope but typically takes 2-4 weeks.

We recognize that plans can change quickly and our customers??? needs may shift. While we strive to be accommodating, short-notice cancellations can result in our technicians losing valuable work. Short-notice cancellations may result in fees. Please note that fees apply only to in-home services.

For more details on our cancellation policy, click here: [PC Print Care Cancellation Policy] https://pcprintcare.online/cancellation-policy.html

Our support is available 24/7, with live agents from 8 AM to 8 PM.

Yes, we offer support for both Mac and Windows platforms.

You can update your personal information in the account settings section. Or you can simply email us with any concern and we will change your email, phone and address.

Go to the password reset page and follow the steps to reset your password. Or you can email us and our support team will guide you throughout the process.

Use the "Forgot Username" feature on the login page to retrieve it.

To delete your account, contact our support team through email or live chat.

Yes, contact support, and they will assist you in merging accounts.

No, you can use only the services you need.

We ensure a secure and seamless experience with minimal risk. Fees for premium/standard Membership are billed upfront, including any additional services purchased. If you're not satisfied with the plan within the first 30 days, we will refund your membership cost, minus any discounts applied to services.

Your Membership is valid for one full year and will automatically renew for your convenience. If you prefer to turn off auto-renewal, simply log in to your secure member portal and adjust your settings.

The In-House testing is an annual in-home visit where a certified technician evaluates your home's technology systems. This thorough assessment covers your main computer, internet connection, router, and WiFi. You'll receive a detailed report with actionable insights to help you understand and optimize your tech systems for better performance.

Yes, you can change your plan by contacting customer support.

You can fill out the form to return the product.

Most products can be returned within 30 days of purchase

Refunds for product returns are processed once the item has been received at our center.

We cannot cancel the order or shipment once the item is in route. To cancel or return the order, you can either refuse the delivery so the package gets sent back, or contact us after you receive the item. Once the item is returned to us, a full refund will be processed.

We offer 24/7 support through email and live chat

You can contact customer support at 080 707 555-321

Yes, we provide global support through phone, email, and live chat.

Yes, you can request the same technician for consistency.

You can fill out the booking form or contact us via email.

Additional availability ensures flexibility in scheduling and faster service.

Yes, appointments can be rescheduled through your account or by contacting support.

We will notify you of any delays and reschedule if necessary.

Tipping is optional but appreciated if you're satisfied with the service.

No, all fees are transparent and disclosed upfront in your plan details.

We accept credit cards, PayPal, and online bank transfers.

Yes, a late fee may apply if the payment is not made on time.